Course dates:


• 27 January - Sorry, no more spaces
• Bristol: 26 February
• Cardiff: 24 March
• Salisbury: 21 April
• London: 5 May
• Plymouth: 11 June
• Bristol: 8 July
• Cardiff: 28 July
• Salisbury: 18 August
• London: 24 September



• Trainers: Candida Large and Steve Lowe

Working with Difficult and Dangerous Clients

Many of our organisations encounter clients who at times can be difficult, abusive or dangerous. The information in this course is relevant for organisations where the management of the clients can lead to them making threats.

Union representatives, managers, personnel staff and legal representatives could also find this course valuable. Specifically relevant for the medical profession, Social Services and Probation, it will also have relevance to fostering and adoption and other voluntary organisations.

Course content:

• Identifying the contexts in which workers will be facing conflict.
• Systems and the dangers of "game playing".
• Dangerousness and difficult. What is the difference?
• System changes that reduce conflict. Understanding the client.
• Interviewing approaches that reduce conflict and help manage dangerousness.
• Interview skills that reduce tensions and conflict. The development of non collusive empathy within the context of "think offender".